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Dear Customer,

Thank you for the opportunity to do business with you!

We are a web based store founded by the very people it was meant to serve, the consumer. We are committed to providing our customers with the best products available at the most reasonable prices.
We are determined to provide you with the highest quality customer service and strive to earn your positive feedback.
Your feedback and product reviews are very important to us as they reflect our work ethic to other customers.

If ever the situation arises that you are not 100% satisfied with your order, please give us a chance to rectify the situation and earn your trust back. Our contact information is listed below, please feel free to contact us with any concerns you may have 24 hours a day, 7 days a week. Emails or messages received during non-business hours will be handled first, the next business day.

We are always adding new and exciting products to our Web Store and invite you to check back often for great values.

We thank you for the opportunity to be your next hardware solutions provider!

~Staff of ValueNetPC~

4501 Forbes Blvd
Suite 100
MD 20706

Tel: 240-264-6726
Tel: 1-800-746-3107
Fax: 240-280-2573

E-mail (Support): customercare@valuenetpc.com
E-mail (Sales): sales@valuenetpc.com

Return Policy

Our goal is to ensure your complete satisfaction

If, for whatever reason, you are dissatisfied with your purchase, you can return it to ValueNetPC within 365 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Refunds & Credits

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.


If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed.


Please read all conditions below. If conditions are not met, ValueNetPC reserves the right to refuse the return or to charge a restocking fee not less than 15%:

  • All returned items must be in original condition, in their original unaltered box and must include all packing material, manuals and accessories (if any);
  • ValueNetPC is not responsible for personal data or items left in returned merchandise;
  • ValueNetPC is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Shipping Policy

We provide FREE UPS Ground Shipping for our customers! Monday through Friday.

When an order is placed, we will do our best to get the fastest delivery time possible. Orders placed before 2PM usually leave the warehouse the same day!

The weight of item can be found on its detail page.
For custom systems or large orders please allow 5 to 7 business days from the time the order is placed.
We also provide Free Shipping to Alaska, Hawaii, Puerto Rico, US Territories!

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional charges will be prior to buying.

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